Billing and Subscriptions

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Agents and Datastores

The monthly Agent/Datastore subscription allows you to use Contextual as an end-to-end RAG solution. This includes access to the following capabilities:

• Parsing and extraction of documents uploaded into a datastore(s)
• Retrieval, including filtering and reranking
• Generation using our best-in-class Grounded Language Model optimized for RAG use cases
• Evaluation and tuning of agents

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Unit of billing and cadence

• Unit: Each agent and datastore is an independent unit of billing. The amount that will be billed is based on the usage tier chosen for the agent or datastore.
• Cadence: Agents and datastores are billed prospectively every 30 days, starting from the date they are created.
  • You will be charged separately for each agent and datastore that is renewed
• Management: Subscriptions for agents and datastores can be viewed and managed from the Workspace Settings > Subscriptions page.
• Cancellations: Cancelled subscriptions take effect after the current 30-day period for a given agent or datastore.

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Free trial

Each workspace receives a 30-day free trial comprising:

• 1 micro-tier agent
• 1 micro-tier datastore

To activate the free trial, you must create your first micro agent/datastore and add a valid payment method. The trial agent and datastore will automatically convert into paid versions unless they are deleted or cancelled prior to the end of the free trial period.

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Example

The example above shows a workspace with 4 subscriptions:

• Agent 1 and Datastore 1 are part of the 30-day free trial. After the trial period is over, the customer will be billed for the subsequent 30-days of usage on 4/17/2025.
• Agent 2 and Datastore 2 are active subscriptions created on 3/18/2025. The initial 30-day period was paid for upon creation.
  • In addition, Datastore 2’s subscription is cancelled. Because the current period of usage is already paid for, Datastore 2’s subscription will remain active until the end of its current billing period (4/18/2025).

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Component APIs

Component APIs allow you to leverage Contextual’s leading models in existing pipelines. The available endpoints are:

• /generate: Generate responses using a LLM created specifically for RAG use cases
• /rerank: Accurately rerank your retrievals and express your rules and preferences through natural language
• /lmunit: Evaluate model responses through natural language unit tests

To use component APIs, you must:

1. Create a new, or join an existing, workspace on Contextual
2. Create an API key

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Billing

Component APIs are billed through pre-paid “credits” based on your usage. The $/token price for each endpoint is shown on the Admin > Standalone APIs page, along with your usage and remaining balance.

To increase your balance, you must first add a valid payment method to your account. You can then specify a dollar-amount to be added to your balance.

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Free trial

Each newly created workspace is given $24 worth of free credits to use on any of the component endpoints. You do not need to store a valid payment method to use the free trial credits.